Support Center

Purchasing FAQ

How to Order

Our products may be purchased directly from us using our website or by using a purchase order. Some of our products are offered for sale via the Mac App Store.

  • All credit card orders made via our website, and all international orders will be processed through our third party payment processor, FastSpring. For these orders the vendor of record will be FastSpring.

  • For purchase orders from customers within the United States, the vendor of record will be Decisive Tactics, Inc.

  • For purchases made using the Mac App Store, the vendor of record will be Apple, Inc.

Billing Statement

  • Orders placed online will appear on your credit card statement as FS* Decisive Tactic.

Purchase Orders

For purchase orders, please contact us for a quote to begin the purchasing process.

Please include the following information with your request:

  • Contact Name

  • Company or Organization Name

  • Street Address

  • Contact Phone (optional)

  • Tax Exempt Registration (required if you are requesting tax exemption)

Tax Exempt Organizations (United States)

Our third party payment services provider will always collect any applicable local taxes. We are unable to prevent this unfortunately. However, we are happy to promptly refund any taxes that were collected after your order is processed.

To request a tax refund, contact FastSpring and provide the following information:

  • Your Order Number

  • A PDF copy of your tax exemption documentation


Value Added Resellers (VARs)

We have relationships in place with the following resellers:

Contact Information

  • Phone: +1 (804) 464-6100

  • Fax: +1 (804) 464-6155